Refund policy

At The Keychain Company, each keyring is individually made to order and personalised to your exact specifications. Because of this, we are unable to offer returns or exchanges on any of our products.

However, your satisfaction matters to us. If your order arrives damaged, contains an error, or you're unhappy with the quality, please don’t hesitate to get in touch. We’ll do our best to make things right.

📩 Contact us:
Email us at hello@tylerpotts.co.uk with your order details and a brief description of the issue (photos are helpful too). Our team will review your message and work with you to find a suitable solution.

We aim to respond to all enquiries within 3–5 working days.

Thank you for supporting our small business!